How does customer service impact the success of a hotel? ?

hi, Customer service plays a vital role in a hotel’s success. Good service creates positive guest experiences, leading to repeat visits, strong reviews, and word-of-mouth promotion. It helps build a hotel’s reputation and increases customer loyalty. Poor service, on the other hand, can result in complaints and loss of business. At Lovely Professional University (LPU), hotel management programs emphasize excellent customer service skills through practical training and real-life simulations. Students learn communication, problem-solving, and professionalism, preparing them to deliver high-quality service and succeed in the competitive hospitality industry.