How can I get over my fear of calling patients for insurance verification in medical billing? I’m comfortable talking to customers in other industries, but when it comes to calling patients in the medical billing field, I get really anxious — especially because of HIPAA concerns and feeling awkward asking about their insurance. Does anyone have a simple, professional script for verifying insurance with patients? I don’t mind calling insurance companies on behalf of patients, but I get nervous

How can I get over my fear of calling patients for insurance verification in medical billing? I’m comfortable talking to customers in other industries, but when it comes to calling patients in the medical billing field, I get really anxious — especially because of HIPAA concerns and feeling awkward asking about their insurance. Does anyone have a simple, professional script for verifying insurance with patients? I don’t mind calling insurance companies on behalf of patients, but I get nervous ?

Achala , 29 Oct 2025

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